Politique de remboursement

To ensure a smooth and efficient return process, please review the following policy details carefully. We are committed to providing a professional and transparent service for all our customers.

Eligibility for Returns

We accept returns under the condition that the item is unused and remains in the exact same state as when it was received. It is mandatory that the original packaging is retained and included with the return shipment. Items that show signs of use, damage, or are missing original packaging may not be eligible for a refund.

Return Timeframe

You have 30 days from the date of receipt to initiate a return request. Requests made after this period may not be accepted.

How to Initiate a Return

To start the return process, please send an email to bill.step_6f@icloud.com. In your email, please include your order number and a brief description of the reason for the return. Please note: You must send an email to this contact address to obtain the correct return shipping address and further instructions. Do not ship items back without receiving these specific instructions, as we cannot be responsible for packages sent to unauthorized addresses.

Refund Processing

Once we receive your returned item and verify that it meets the return conditions (unused, original packaging), we will process your refund within 7-14 business days. The refund will be issued to the original method of payment. Please allow additional time for your bank or credit card company to post the refund to your account.

If you have any questions or require further assistance regarding your return, please do not hesitate to contact us at bill.step_6f@icloud.com.