Términos del servicio

To ensure a smooth and efficient return process, please review the following policy guidelines carefully. We are committed to providing a professional and transparent service for all our customers.

Eligibility for Returns

In order for an item to be eligible for a return, it must meet the following conditions:

• The item must be unused and in the exact same condition as when you received it.
• The item must be returned in its original packaging, including all tags, accessories, and documentation.

Return Timeframe

You have 30 days from the date of delivery to initiate a return request. Requests made after this period may not be accepted.

How to Initiate a Return

Please note that we do not provide a static return address on this page to ensure your return is processed correctly and tracked efficiently. To obtain the correct return shipping address and further instructions specific to your order, please send an email to our customer support team at:

pearl_ala_3q@icloud.com

In your email, please include your order number and a brief reason for the return. Our team will provide you with the necessary details to proceed.

Refund Processing

Once we receive your returned item and verify that it meets the eligibility criteria, we will process your refund. Please allow 7-14 business days for the refund to be completed and reflected in your original payment method. The exact time may vary depending on your bank or credit card issuer.

If you have any further questions or require assistance, please do not hesitate to contact us via the email address provided above.